Our Staff
The YCC philosophy is to empower employees to make good decisions and use their judgement to meet and exceed customer/employee needs and expectations.
Training
YCC has current staff members with over seven years of Disney Customer Relations experience. We have developed our training program to follow the customer service programs of Disney and Nordstrom. Training is done on-site, classroom style. YCC also provides ongoing training through webinars and employee network eMail updates.
Recruitment
Marcia Foote owned an employment agency prior to starting Your Concierge Connection and screens prospective employees for the following skill sets:
- Courtesy
- Professional attitude and appearance
- Attention to detail
- Efficiency
- Problem solvers
- Solution oriented
- Consistency
- Promptness
- Phone etiquette
- Strong follow-up skills
- Time management
- Multi tasking
Because of our thorough screening processes and candidate selection, we have enjoyed a very low staff turnover rate throughout our existence as an organization.
