YCC has current staff members with over seven years of Disney Customer Relations experience. We have developed our training program to follow the customer service programs of Disney and Nordstrom. Training is done on-site, classroom style. YCC also provides ongoing training through webinars and employee network eMail updates.
Marcia Foote owned an employment agency prior to starting Your Concierge Connection and screens prospective employees for the following skill sets:
Because of our thorough screening processes and candidate selection, we have enjoyed a very low staff turnover rate throughout our existence as an organization.