Your Concierge Connection has developed a contact platform to accommodate the diversity of needs of our patrons. eConcierge allows our patrons to contact YCC staff in a manner most suitable to their personal comfort level, technology proficiency and schedule allowance.
Communications and requests are monitored around the clock. Patrons can select which ?platform to receive follow-up information and confirmations. No matter the level of technology, patrons will still receive the assurance of our staff’s personal attention.
In-person: Your Concierge Connection staff will be on-site ?at a centrally-located concierge desk and be available for consultation on either a walk-in or appointment basis.
Phone: YCC staff are available by calling our concierge desk with forwarding to mobile phones for convenient access. When the desk is closed, an answering service will alert on-call staff of emergencies or time-sensitive matters.
Text/mobile: Patrons can request services or receive follow-?up information via SMS or text messages at their request. All requests receive a follow-up confirmation that the request was received.
eMail: Requests can be submitted through eMail in both the mobile & desktop environments.
Web portal: Patrons can log into the Your Concierge Connection web portal to view a menu of services, submit a special request or make a ?payment arrangement. The portal is mobile-responsive and can be accessed by computer, tablet or smart phone.
Mobile Payments: A fully secure mobile payments system is available on request.