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Downtown Summerlin Grand Opening Festival

Downtown Summerlin Grand Opening Festival

Your Concierge Connection was selected to oversee the customer service program for Downtown Summerlin. Along with opening the Concierge Department and ambassador program, YCC trained various departments on the fundamentals of providing great customer service. Your Concierge Connection matches talent with opportunity. YCC hand selects candidates to help fill the recruiting needs of clients for events and grand openings. YCC ensures staff has been through customer service training and is well versed on all aspects of the property and events.

  • Provided customer service training to over 200 employees.
  • Trained 80 ambassadors who elevated the customer experience during the grand opening festival.
  • Ongoing management of concierge desk and services.
  • Continue to provide event coordination and staffing.

About Us

Your Concierge Connection has over twenty years experience in the concierge industry, with a focus on implementing concierge services and event management for retail shopping centers, corporate office buildings and hotels.

Contact

Marcia Foote
801.660.5211
mfoote@yourconciergeconnection.com
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Corporate and Retail Guest Services