Outlets at Traverse Mountain Grand Opening

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• Coordinated guest services staffing Grand Opening of The Outlets at Traverse Mountain regional shopping center.
• Hired, trained and managed over 20 hospitality greeters.
• Coordinated uniforms, promotional materials, scheduling and brand messaging for the marketing/hospitality team.
• Planned and executed PR outreach for on-site broadcast.
• Provided customer service training and ongoing site quality assurance visits.