Coordinated guest services staffing Grand Opening of The Outlets at Traverse Mountain regional shopping center.
Hired, trained and managed over 20 hospitality greeters.
Coordinated uniforms, promotional materials, scheduling and brand messaging for the marketing/hospitality team.
Planned and executed PR outreach for on-site broadcast.
Provided customer service training and ongoing site quality assurance visits.
Your Concierge Connection has over twenty years experience in the concierge industry, with a focus on implementing concierge services and event management for retail shopping centers, corporate office buildings and hotels.