Your Concierge Connection provides innovative guest service programs that add value to tenants and elevates the shopping experience. The foundation of our success is grounded in the training of our staff and the attention to detail that results from commitment to providing the highest level of personal service possible. It is our mission to stay ahead of industry trends and offer value-added solutions to our clients.
Your Concierge Connection elevates the customer experience by providing a highly trained and managed guest service team for your retail center. Our programs are customized to serve the specific needs of our clients and represent the public face and brand of the center.
Our staff provides more than basic information. They are trained hospitality professionals that can assist with special event tickets, executive transportation, dinner reservations and a variety of traditional concierge services to promote customer loyalty and keep them returning.
The concierge team also works with the marketing department to assist with promotions, special events and community activities. Our seasoned professionals can assist with PR Strategies, media coverage, brand management and social media promotion.
Gift Card facilitation and management
Complimentary wheelchair service
Restaurant recommendations and reservations
Store Information and distribution of retail center maps
Copy and fax services
Lost and Found management
Media relations and local press outreach
Assist with special events and social media management
Street Team Marketing Services
Assist marketing department on projects